Refund and Delivery Policy
Thanks for shopping @ Doubletap Taiping.
If you are not entirely satisfied with your purchase, we're here to help.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your e-wallets or bank accounts, (or original method of payment). You will receive the credit within a immediately or within 24 hours, depending on your ewallet's policies.
Doubletap Taiping' delivery will only available for postcode 34000 and 34600. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
Please allow us to deliver your order within 1 hour of delivery time. You may choose for your order to be delivered 'NOW' or scheduled for a specific time.We will call for your confirmation when your order takes beyond the estimated delivery time. Please forbidden for uncontrolled factors like order quantity, distance, peak periods. weather condition, traffic condition, etc. that make any delay. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.
Unsuccessful or Failed Deliveries
In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
(i) no one was present or available to receive the Order; or
(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or
(iii) lack of appropriate or sufficient access to deliver the Order successfully;
(iv) lack of a suitable or secure location to leave the Order; or
(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.
If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Doubletap Taiping reserves the right to cancel the Order without refund or remedy to you.
Wrong Order, Missing Items, Defective Goods
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact Doubletap Taiping immediately. In some cases, Doubletap Taiping may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
Where available, you will have the option of collecting your Order in-person directly from Doubletap Taiping instead of having the Order delivered to you. In some cases, a reasonable delay may be expected. Doubletap Taiping agrees to hold the Order for you in the outlet for no more than a reasonable period of one hour (60 minutes) from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time.
In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to Doubletap Taiping before leaving the the premise.
If you have any questions on Food Order, contact us.